Report a Problem
If you need to report a problem we are here to help.
Paul General: [email protected]
Tel: 0844 585 1025
At Interfast, we take any complaint or abuse report very seriously. Our goal is to provide you with the highest level of customer service and support, and we are committed to resolving any issues you may have in a timely and efficient manner.
To report a complaint or abuse, please follow the steps below:
Collect the necessary information: In order to process your complaint as quickly as possible, please gather all relevant information, including the name of the domain in question, the date and time of the abuse, and any supporting documentation or screenshots. Submit your complaint: To submit your complaint, please fill out the online form on this page. Alternatively, you can send an email to [email protected] with a detailed description of your complaint and all relevant supporting documentation. Receive a response: Our team will review your complaint and respond as soon as possible, typically within 24 hours. We will keep you informed of the progress of your complaint and let you know of any action taken.
Thank you for choosing Interfast. We look forward to resolving your issue to your satisfaction.
If you are not happy with the response and wish to escalate the matter, please write to us at our office address: 9 Bromells Road, London SW4 0BN United Kingdom
On receipt of your complaint the Head of Customer Service will thoroughly investigate any issues raised and propose a course of action for resolution. You should receive a response within 21 working days.